Customer Navigation with the Acornpark Client Scorecard™

How well are you positioned in terms of customer excellence, also when compared to the competition? Which success criteria determine sales and customer management now and in the future? What do global market leaders do differently and what can be adopted from them? How can you better train, coach and qualify your team and improve your management processes?

Overview of Your Main Advantages:

  • Determine status quo: Your sales, distribution and customer management activities are examined and assessed based on what is currently required by procurers in your industry or actual customers.
  • Benchmark externally with your competitors and internally between divisions or branches.
  • Design customized training, qualification measures or organization and process-related changes using rigorous Leaderspoint® Scorecard results.
  • Accurate control of sales, distribution and customer management activities.
  • Customer excellence: Significantly increase degree of effectiveness and efficiency in all activities with existing customers, more new business with first-time customers.
  • Significance: The basic study was published in Harvard Business manager, the German edition of Harvard Business Review.

The findings and system used in our basic study have been included in the series of publications of Harvard Business manager, the German edition of Harvard Business Review. The complete article can be found here (in German) >>

For any additional inquiries, please contact us here >>