Agility in Strategic Fields of Communication

Customer excellence requires agile thinking and acting at all levels of an organization as was already confirmed by our first customer champions study (see also the German edition of the Harvard Business Review, 4/2015). Therefore we cover all typical success-critical fields of action within our focus on interpersonal management processes and personalized qualification.

In addition, digitalization will continue unleashing its disruptive potential. The future winners will be those who manage the interplay of traditional and digital channels best.

It is our mission to develop and empower your leaders, experts and talents so that they master strategically relevant communicative situations with utmost customer orientation:

–> Appearance

–> Change Management

–> Communication

–> Complaint Management

–> Conflict Resolution

–> Conversational Skills

–> Client Management

–> Crisis Management

–> Decision-Making

–> Leadership

–> Leadership Communication

–> Leadership Techniques

–> Leading Negotiations

–> Management Techniques

–> Marketing Management

–> Meeting Management

–> Presentation Skills

–> Problem Solving Techniques

–> Project Management

–> Reporting

–> Rhetoric

–> Self Management

–> Sales & Key Account Management

–> Sales Presentation Techniques

Our concept is strictly following your strategic demands. Before we start any workshop we listen. Only after we learned the essentials of your business, strategy, goals and situation we feel in the position to offer you a first-class solution that will be widely accepted by your team.